We’ve listed some frequently asked questions below. If you have a question that doesn’t appear on here, please email firstname.lastname@example.org and we’ll aim to get back to you as soon as possible.
Q: What is your returns address?
A. Our returns address is:
Stereotype Clothing Returns
30 Bloomingdale Drive
Q: How long do I have to return my item?
A: Once you receive your order, you have 14 days in which to inform us of your intention do return the item(s).
Q: How do I get a refund?
A: Please send your item(s) to our returns address, filling in the bottom of the dispatch note to tell us clearly that you would like a refund. If you no longer have the dispatch note, please include a note of your: name, order number, and that you would like a refund. Sending items via a tracked postage method is recommended with suitable insurance, as Stereotype Clothing is not responsible for any returns lost in the post.
Q: How can I get my item(s) exchanged?
A: Please send your item(s) to our returns address, filling in the bottom of the dispatch note to tell us clearly which item(s) and size(s) you would like to have as an exchange. We will then swiftly exchange for any other item(s) (stock permitting). If you no longer have the dispatch note, please include a note of your: name, order number, and item(s) and size(s) you would like to have as an exchange.
Q: What postage method should I use?
A: If you choose to return to an item to us then you will need to pay for the return postage – as we are a small business. We recommend using registered post to be sure it arrives with us! That is, unless you were sent an incorrect item or a faulty item (see below).
Q: How long will it take to process my return?
A: Once your item has arrived at our warehouse, your exchange or refund will usually be processed within 72 hours (working days Monday – Friday). Please bear with us during Christmas and other busy periods, as it may take slightly longer.
Q: How long will it take for the money from my refund to be credited to me?
A: Your refund will usually be processed within 72 hours of receiving your return. The length of time it takes to credit your account depends on the refund method, so please refer to the your card issuer’s or PayPal’s terms for further information.
Q: What should I do if I was sent an incorrect item?
A: From time to time mistakes can happen, but we do our best to sort them out quickly. If you have been sent an incorrect item then please email our customer service team, including your order number to email@example.com
Q: What if my item is faulty?
A: If you have received a faulty item, we will do our best to resolve the issue as quickly as possible. Please contact our customer service team, before sending it back to us, including your order number, and they will advise you on how to proceed: firstname.lastname@example.org
Q: Who pays for the return postage for incorrect items and faulty items?
A: If you are returning incorrect items or faulty items, we will reimburse you for the postage cost. Please use 2nd class post (not signed for, special delivery or a courier) and always get proof of postage and a receipt.
Q: I am returning an item from outside the EU, how should I do this?
A: If you are returning item(s) from outside the EU please make sure that you include “Returns Department” in the address and declare the goods as returns to the postal company. Doing this will make sure that your return isn’t delayed at UK customs.
Q: When will my order be dispatched?
A: We try to dispatch as quickly as possible. As all products are made to order, it generally takes between 3-5 days to dispatch.
Q: Who do you use to deliver your orders?
A: Who we use to deliver depends on where it is being delivered to, and which option you pick:
- Our standard shipping option is sent via Royal Mail 2nd Class.
- Our international standard shipping option is sent via Royal Mail Airmail.
- Our international signed for shipping option is sent via Royal Mail Signed For.
Q: How long will delivery take?
A. Domestic delivery usually takes between 2 and 5 working days for the standard shipping option. International delivery usually takes between 3 and 7 working days.
Order Amendments or Cancellations
Q: How can I cancel or amend my order before dispatch?
A: If you wish to cancel or amend an order, please contact our customer service team, including your order number: email@example.com. Please do this as soon as possible so that we have the best chance of catching your order before it is shipped. We can’t guarantee that it will be possible to cancel/amend all orders in time, in which case, please see the returns FAQs.
Q: How can I contact you if I need assistance?
A: If your questions weren’t answered by our FAQs, please contact our customer service team via email, stating your order number (if you have already placed an order) and your name: firstname.lastname@example.org and they’ll aim to help you within 12 hours Monday – Friday. We do not offer customer service on the weekend because we’re a small business and this is time off to spend with our families, but we’ll get back to your question on Monday.
Q: How do your sizes translate to usual UK dress sizes?
A: Our products come in several different types, which vary slightly in their sizing. Size charts are below;
Women’s Roll Sleeve Tunic T-Shirt
Your Legal Cancellation Rights