FAQs

We’ve listed some frequently asked questions below. If you have a question that doesn’t appear on here, please email info@stereotypeclothing.co.uk and we’ll aim to get back to you as soon as possible.

Returns

Q: What is your returns address?
A. Our returns address is:
Stereotype Clothing Returns
30 Bloomingdale Drive
East Kilbride
G75 8WD

Q: How long do I have to return my item?
A: Once you receive your order, you have 14 days in which to inform us of your intention do return the item(s).

Q: How do I get a refund?
A: Please send your item(s) to our returns address, filling in the bottom of the dispatch note to tell us clearly that you would like a refund. If you no longer have the dispatch note, please include a note of your: name, order number, and that you would like a refund. Sending items via a tracked postage method is recommended with suitable insurance, as Stereotype Clothing is not responsible for any returns lost in the post.

Q: How can I get my item(s) exchanged?
A: Please send your item(s) to our returns address, filling in the bottom of the dispatch note to tell us clearly which item(s) and size(s) you would like to have as an exchange. We will then swiftly exchange for any other item(s) (stock permitting). If you no longer have the dispatch note, please include a note of your: name, order number, and item(s) and size(s) you would like to have as an exchange.

Q: What postage method should I use? 
A: If you choose to return to an item to us then you will need to pay for the return postage – as we are a small business. We recommend using registered post to be sure it arrives with us! That is, unless you were sent an incorrect item or a faulty item (see below).

Q: How long will it take to process my return?
A: Once your item has arrived at our warehouse, your exchange or refund will usually be processed within 72 hours (working days Monday – Friday). Please bear with us during Christmas and other busy periods, as it may take slightly longer.

Q: How long will it take for the money from my refund to be credited to me?
A: Your refund will usually be processed within 72 hours of receiving your return. The length of time it takes to credit your account depends on the refund method, so please refer to the your card issuer’s or PayPal’s terms for further information.

Q: What should I do if I was sent an incorrect item?
A: From time to time mistakes can happen, but we do our best to sort them out quickly. If you have been sent an incorrect item then please email our customer service team, including your order number to orders@stereotypeclothing.co.uk

Q: What if my item is faulty?
A: If you have received a faulty item, we will do our best to resolve the issue as quickly as possible. Please contact our customer service team, before sending it back to us, including your order number, and they will advise you on how to proceed: orders@stereotypeclothing.co.uk

 Q: Who pays for the return postage for incorrect items and faulty items?
A: If you are returning incorrect items or faulty items, we will reimburse you for the postage cost. Please use 2nd class post (not signed for, special delivery or a courier) and always get proof of postage and a receipt.

Q: I am returning an item from outside the EU, how should I do this?
A: If you are returning item(s) from outside the EU please make sure that you include “Returns Department” in the address and declare the goods as returns to the postal company. Doing this will make sure that your return isn’t delayed at UK customs.

 

Delivery

Q: When will my order be dispatched?
A: We try to dispatch as quickly as possible. As all products are made to order, it generally takes between 3-5 days to dispatch.

Q: Who do you use to deliver your orders?
A: Who we use to deliver depends on where it is being delivered to, and which option you pick:

  • Our standard shipping option is sent via Royal Mail 2nd Class.
  • Our international standard shipping option is sent via Royal Mail Airmail.
  • Our international signed for shipping option is sent via Royal Mail Signed For.

Q: How long will delivery take?
A. Domestic delivery usually takes between 2 and 5 working days for the standard shipping option. International delivery usually takes between 3 and 7 working days.

 

Order Amendments or Cancellations

Q: How can I cancel or amend my order before dispatch?
A: If you wish to cancel or amend an order, please contact our customer service team, including your order number: orders@stereotypeclothing.co.uk. Please do this as soon as possible so that we have the best chance of catching your order before it is shipped. We can’t guarantee that it will be possible to cancel/amend all orders in time, in which case, please see the returns FAQs.

 

Contact

Q: How can I contact you if I need assistance?
A: If your questions weren’t answered by our FAQs, please contact our customer service team via email, stating your order number (if you have already placed an order) and your name: help@stereotypeclothing.co.uk and they’ll aim to help you within 12 hours Monday – Friday. We do not offer customer service on the weekend because we’re a small business and this is time off to spend with our families, but we’ll get back to your question on Monday.


Sizing

Q: How do your sizes translate to usual UK dress sizes?

A: Our products come in several different types, which vary slightly in their sizing. Size charts are below;

Adults
Women’s Roll Sleeve Tunic T-Shirt

n47

Men’s T-Shirt

ep10

Women’s Sweater

ep66

Men’s Sweater

n62

Kid’s T-Shirt

kids-size

 

Your Legal Cancellation Rights

Right to Cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day “on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods”.
To exercise the right to cancel you must inform us, Stereotype Clothing, 30 Bloomingdale Drive, East Kilbride, G75 8WD (this is NOT our returns address), orders@selfishmother.com, of your decision to cancel this contract by a clear statement (e.g. email). You may use the following model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
a) 14 days after the day you provide evidence that you have returned the goods, or
b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
c)If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction; you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Stereotype Clothing Returns, 30 Bloomingdale Drive, East Kilbride, G75 8WD, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Cancellation Form
To Stereotype Clothing, 30 Bloomingdale Drive, East Kilbride, G75 8WD, help@stereotypeclothing.co.uk:
I/We [*] hereby give notice I/We [*] cancel my/our [*] contract of sale of the following goods/for the supply of the following service [*]:
Ordered on/received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.